Wednesday, December 20, 2006

HP PSC Printer Hard to Install

Jia Nin has an HP PSC 1315 All-in-One printer/scanner. Since I have a new laptop (yeah! yippee!), I have to configure my computer to be able to print with that printer. The installation CD that came with the printer insists on installing all sorts of crap: "help look on the internet for latest updates" and "help print and scan documents" programs. All that is needed for me to be able to print is a simple .sys driver file. Instead of making it easy for me to either find on the CD or download from their website, it insists on installing the above-mentioned crap and blocks my every attempt to even extract the driver. So a message to HP: this is not the user-friendly thing to do to a customer who actually likes your printers. While I will still recommend your laser printers to my company, your "for home and amateur" series of printers need more (or in this case, less) work! Edit: Sorry for the repeated use the word cr*p. To spend an hour trying to cleanly set up a printer is the last thing I wanted to do after a 1.5 hour flight with two babies wailing away; one forward of me, one behind. Surround sound!
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2 comments:

  1. Chuck n Ivy10:31 AM

    ahem... should i say thanks for the feedback?? (i am one of the HP-lites)
    think this is the new "marketing tool" that comes with the printer. will feedback your comment. we at HP definitely value customer's feedback...ha2, enough of the formalities...
    btw, glad that u still like the laser printers..

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  2. William Lim1:56 PM

    oops. sorry. i forgot you're with HP :-P... please forgive the c-word ^_^;;;;

    HP black & white laser printers are the best! i have a 6 year old one in my office that still functions like a champ. would you believe i was using it right from 2000, when i got to the US, until now?

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